When it comes to shopping, sometimes things don’t go as planned. Whether it’s a wrong size, a change of heart, or a defective item, returning a purchase can be a hassle. That’s why understanding a store’s return policy is crucial, and if you’re a customer of Urban Outfitters, you’re in luck. With a well-defined return policy in place, Urban Outfitters aims to provide a seamless and customer-friendly experience for returns
Timeframe for Return
Urban Outfitters understands that sometimes it takes a little while to decide if a purchase is perfect for you. That’s why they offer a generous return window. For most items, Urban Outfitters allows returns within 30 days from the date of purchase. This timeframe gives you ample opportunity to try out your purchase, make sure it fits well, and decide if it meets your expectations.
Condition of Items
To be eligible for a return, the items must be in their original condition. This means they should be unworn, unwashed, and undamaged, with all original tags and packaging intact. Urban Outfitters reserves the right to refuse returns if the items do not meet these criteria. It’s always a good idea to retain your receipts or order confirmation emails as proof of purchase.
Urban Outfitters offers multiple return options to cater to different customer preferences. You can choose to return your items either in-store or by mail. If you opt for an in-store return, you can visit any Urban Outfitters store location and return your items to the customer service desk. On the other hand, if you prefer to mail your returns, you can do so by using the prepaid shipping label provided with your original order.
Returns by Mail
Returning items by mail is a convenient option, especially if you’re unable to visit a physical store. To initiate a return by mail, follow these simple steps:
Repackage the items
Place the unworn and undamaged items in their original packaging, ensuring that all tags are intact.
Complete the return form
Fill out the return form that came with your order, indicating the reason for the return and the quantity of each item being returned. If the return form is missing, you can contact Urban Outfitters’ customer support for assistance.
Attach the prepaid shipping label
Affix the prepaid shipping label provided in your original order onto the package. Ensure that the label covers any previous labels or barcodes.
Ship the package
Drop off your package at any authorized shipping carrier or post office. Remember to keep the shipping receipt and tracking number for your records.
Once Urban Outfitters receives your returned items, they will inspect them to ensure they meet the return policy requirements. If everything checks out, Urban Outfitters will initiate the refund process. The refund will be issued in the original form of payment, whether it was a credit card, debit card, or PayPal. Keep in mind that it may take a few business days for the refund to reflect on your account, depending on your financial institution.
Final Sale Items
It’s important to note that certain items are marked as “final sale” and are not eligible for returns. These items are typically clearance items, intimates, swimwear, and select accessories. Make sure to review the product details and return eligibility before purchasing final sale items.
Urban Outfitters does not offer direct exchanges for online purchases. If you wish to exchange an item